Meeting Complex Needs – Acuity

We have talked before about knowing your list – if you know the patterns of people using your services (and other services such as A&E) you can start to be proactive in meeting their needs. This means you have to differentiate your list. In the blogs on Frequent Attenders we identified that people who turn up frequently are not all the same sort of people. We share how you might differentiate the ‘type’ of frequent attender. Our proposition is that in all practices there are varying degrees of acuity. Here is an example of the range of acuity of people who turn up frequently and how best to meet those needs. You can see more about segmentation of your list here.